About these terms

    1. By using this site and purchasing any products or gift vouchers, you agree to comply with these terms and conditions.
    2. The content of this site, including dates of scheduled classes and prices are updated periodically, but may be subject to change.  For up to the minute accuracy on class dates and details please call 07880 548 227 or 07817 254 335.


    1. All classes are subject to availability and will only be reserved once full payment has been received.
    2. Bookings are not confirmed or finalised until you have received a confirmation email from us.
    3. Class times are only estimated and may be subject to change.
    4. All payments must be received in advance of the class date.  If no payment is received then no confirmation email will be forwarded and may result in the cancellation of the reservation and/or class.
    5. We reserve the right to change elements of the set group menus, if necessary, at short notice.
    6. If suffering an allergy or aversion to specific ingredients please let us know so that we can adjust your menu/ingredients accordingly.
    7. If attending a group class with a set menu please be advised that we cannot change or alter the selected dishes/menu due to personal dislikes/preference.  If you do not like a fish dish, for example, included in the set menu you may just learn the sauce, but the dish will not be substituted with chicken or other meat. The only ingredients provided will be those essential to the named recipe.

Changes to Class Bookings

    1. Where you are unable to attend on a certain date you may instead select someone else to attend the class in your place.  We are unable to offer refunds if cancelling a class.
    2. We reserve the right to cancel or reschedule any class dates.  In this case we will do our best to notify you as soon as possible with alternative or rescheduled dates.  Regretfully, in these circumstances we are not liable and are unable to reimburse any expenses you may have incurred in relation to the cancelled class.

Adverse Weather Policy

    1. If you are unable to attend a class due to adverse weather conditions please let us know as soon as you can.  We are not able to offer refunds where customers are unable to reach us due to adverse weather conditions, but may offer to reschedule customers to an alternative date, at our discretion, if a group or private class is cancelled as a result.
    2. In the event you are unable to reach us you may send someone else in your place.  Please call 07880 548 227 or 07817 254 335 to let us know if this is the case.
    3. We understand that it is not your fault if you are unable to reach us in adverse weather conditions.  However, if the class is a scheduled group class with other attendees we will have to run the class.

Gift Vouchers

    1. All Ren’s Kitchen gift vouchers contain information which is evidence of a payment for a specified class.  The purchase value of any gift voucher may also be used as whole or a part payment towards any of the classes listed on this site.
    2. Gift vouchers expire 9 months after the purchase/occasion date, as quoted on the voucher itself and therefore, must be booked and the experience taken within this timeframe.  After the date set out on the gift voucher it will automatically expire.  We are not responsible for reminding or informing customers when a gift voucher is about to expire.
    3. Gift vouchers are non-refundable unless we are contacted within 14 days of purchase, by the purchaser and advised that the gift is unwanted.
    4. If a gift voucher for a particular class cannot be booked within the timeframe and you have contacted us at least a month in advance of expiry to book we will, at our discretion, offer alternative dates within a 3 month window after expiry.  If the class is not taken within this extra “goodwill” window then, regrettably, the class will be forfeited.
    5. Gift vouchers will be sent by post or email, if preferred.  We accept no responsibility for the Royal Mail postal service or any loss suffered as a result of an email voucher being blocked by web filters or firewalls.
    6. The validity of your gift voucher may be extended for a further 3 months for a charge of £35.00 per person.  However, such requests must be processed before the original expiry date.
    7. We do not guarantee availability on all classes.  If a chosen class is full or you cannot find a suitable date during the validity period of your voucher then the voucher can be used towards an alternataive class of higher value or the validity window can be extended as in part 6
    8. All gift vouchers are flexible in that they can be upgraded from a basic group class to a private one-to-one class.  In this instance, you will be required to pay the price difference.

Cancellation Policy

    1. Occasionally we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed.  In such cases, we will always try to give as much notice as possible and will notify all confirmed attendees.  Alternative dates will be given for the relevant class.  However, we are unable to offer refunds and we will not be liable for any other costs or expenses that you may incur.  We recommend you seek appropriate insurance if you need to arrange travel or overnight accommodation.
    2. Should you need to re-schedule or cancel a booking we will always do our best to help.  We usually require cancellations to be confirmed 14 days at least before the class date.  If this notice is not given a charge will be given in order to re-book, as follows: less than 14 days - a charge of £35.00 per person will be applied and less than 7 days – a charge of £75.00 per person will be applied.  If adequate notice of at least 14 days is given then no charge will be applied.

Property & Person - We shall be under no liability whatsoever, for any loss, injury or damage to students or their property.
Health and Safety - We expect all students to listen and obey all instructions given by Ren. This is to prevent accidents from occurring. We recommend that appropriate clothing be worn to classes. Practical shoes such as trainers are recommended.